Policies
Plain-language notes for Habinx Parental Care. They sit alongside any written care plan we agree with you.
Terms of service
Habinx Parental Care is a local coordination service for families who need help with parents, home and property. A monthly plan or individual service is confirmed only after we speak with you, agree the scope, city coverage and start date. Limits listed on the website apply unless a written care plan says otherwise. You stay responsible for important family decisions. Third-party goods and services — medicines, doctors, diagnostics, hospitals, ambulance, transport, repairs, vendors and professional fees — are extra unless we have said they are included.
Privacy
We collect the details you share on this website and during onboarding so we can contact you, plan visits and keep service notes. Access is limited to the Habinx team who need it to deliver the service. We do not sell family information. You can ask us what we hold and request correction or deletion, subject to records we must keep for safety, billing or legal reasons. Contact info@habinx.com for privacy requests.
Cancellation & refund
You may cancel a monthly plan by writing to info@habinx.com. Charges already incurred for visits, add-ons or approved third-party work remain payable. Unused prepaid plan days may be considered for a goodwill adjustment after we review work already scheduled or completed. Add-on services that have already been carried out are not refundable. We will confirm the end date in writing.
Service limitations
Habinx is not a nursing home, hospital, attendant agency or emergency medical provider. Visit counts, accompaniment and in-city limits are as stated in your plan. Services depend on local team availability in the parents’ city. We do not promise unlimited visits, guaranteed response times, or that the same field executive will attend every visit — though we aim for continuity and your Care Manager remains the named contact.
Healthcare disclaimer
Habinx helps coordinate doctors, hospitals, diagnostics, medicines, transport and family communication. Medical diagnosis, treatment, prescribing and clinical decisions are provided only by qualified healthcare professionals. Habinx does not diagnose conditions, change medicines, or replace clinicians.
Emergency policy
If there is a medical emergency, call the appropriate emergency medical services first. Habinx can help coordinate and keep the family informed. Emergency medical care remains the responsibility of emergency services and qualified healthcare professionals. Habinx does not replace ambulance, hospital or emergency-room care.
Third-party expenses
Before repair, purchase or vendor work that needs your approval, we share the requirement and quote. Work proceeds after approval unless you have agreed standing instructions in the care plan. Receipts are recorded. Habinx service fees and third-party actual costs are shown separately.
Grievance
If something is wrong, email info@habinx.com or call +91 95111 17743 with the family name, city and what happened. We will assign an owner, look into it and come back to you. You can also ask for the matter to be reviewed by a senior member of the care team.